FAQ

Shipping Information

All orders are shipped through Canada Post Letter Mail in order to keep costs as low as possible. This means your order will not have a tracking number. If you require tracked shipping, please contact us before placing an order. 

Shipping within Canada and US is free. International orders will have to pay a small fee.

Shipping Dates and Delivery Times

Orders will be shipped within 1-3 business days.

Delivery within Canada: 3-7 business days, excluding weekends

Delivery to US: 7-14 business days, excluding weekends

Delivery to International: 14-21 business days, excluding weekends

If your order has surpassed the expected delivery time, feel free to contact us so that we may find a solution.

Order Information

You will be notified via email once your order has been shipped. 

Exchanges and Refunds

All goods sold are non-exchangeable and non-refundable due to their nature. 

Contact Information

If you have any inquiries, questions, or concerns, you may contact us:

Instagram: @cowbie.creations

Email: cowbie.creations@gmail.com

Thanks for stopping by!